Frequently asked questions

Below you'll find answers to commonly asked questions.
If we don't have an answer you're looking for, feel free to reach out!

How does this work?

When you create an iBanco account, you are able to improve your credit score each month with the monthly recurring payment marker of just £12.99. This helps to improve your credit score each month by sending positive markers to your Experian credit file! Sign up to get started today!

I have an issue with my account

Please get in contact via our contact page or via our contact number 03300020113 during office hours (9-7, Mon-Fri) and we'll be happy to help.

What happens after I sign up?

You'll immediately get a 'proof of activation' and welcome email and sms, which contains the links to download the iBanco mobile app, as well as information on how to best use your iBanco account to achieve the best credit score possible!

How do I speak to you?

Via our contact page or via our contact number 03300020113 during office hours (9-7, Mon-Fri).

Do you offer any referral program?

Yes, of course! We offer a £5 voucher for each 'refer a friend'. Please email in the contact information of the individual you would like to refer and get them to call us at 03300020113

How do I access the mobile app?

You can download the iOS version of the app here and the Android version of the app here. Please note, iBanco's app is for verified and fully-registered accounts only, so please sign up and we will send you your login credentials for the app afterwards!

I have bad credit. Can I still use iBanco?

Yes! iBanco is on a mission to help everybody receive access to better and more affordable financial products, regardless of their current credit history. Although iBanco is not for everyone. For example, if you have a recent IVA or bankruptcy then we unfortunately cannot assist. However, if you recently ended bankruptcy or an IVA, iBanco could be ideal for you!

You can always reach out to us discuss your suitability in more detail via 03300020113

What happens if I miss a payment?

When you sign up to iBanco, you sign a 10-month credit agreement. This enables iBanco to send the positive marker, equivalent in benefit to you paying off a loan, to Experian each month.

If you miss a payment or decide to cancel, we are obligated to report this as a non-payment to Experian. After that, we will simply cancel your account and make a note that the credit agreement has ended. This helps protect you from any damages to your credit file over time.

Why can't I see iBanco in my ClearScore account?

ClearScore uses Equifax; we don't report to Equifax just yet - don't worry though, you only need to report to one credit reference agency for there to be a positive marker.

How do I see my score improvements?

Download the Experian app and track it there. We can't actually see your score. You are the only one who can see it and track it.

Will my credit score definitely improve?

Your credit score depends on a variety of factors. It is best to maintain healthy credit habits, such as paying off any debts each month, to see the maximum benefit when boosting your score with iBanco.

Can I use my partner's card to pay?

Sadly, no. The card you pay with has to be in your name, for us to comply with Experian's rules and the law.

Can I change my payment method?

Yes, you can simply do this by getting in touch via email or by giving one of the team a call!

Do I get a Mastercard with iBanco?

Yes! Each client of iBanco receives a complimentary virtual prepaid Mastercard. You can use this card however you would like. Please note there are fees inclusive of certain transactions.

If you have any issues when it comes to using your card, please don't hesitate to get in touch.

Can I change my subscription payment date?

Yes, you can simply do this by getting in touch via email or by giving one of the team a call!

How do I pay you each month?

Every month we will send your positive payment marker of £12.99 from the card you signed up with. Everything happens on auto. If, for any reason, we are unable to bill you (for example, if the card is declined), then we'll email you letting you know.